
Use the **Support** tab when you want to manage support work related to the current channel.

This tab keeps support requests in the right context so you can review them, open them, and create new support work without leaving the channel.

## Navigation

Open a channel first, then click **Support**.

Use this tab when the work is support-related and belongs to the current channel.

## Choose a support view

The Support tab can show support work in more than one way:

- **List** for a simple table of requests
- **Board** for a more visual status view
- **Statistics** for totals and summaries

On smaller screens, you may stay in the list more often.

## Open the Support tab

1. Open a channel.
2. Click **Support**.
3. Review the support requests shown for that channel.

## Work with support requests

From this tab, you can:

- review the current support list
- open a request to check or update its details
- create a new support request
- search for a request
- change views when you want a different way to review the work

Use this tab when the work is specifically support-related rather than general channel tasks.

## Tips

- Use **List** for day-to-day review.
- Use **Board** when you want to check progress by status.
- Use **Statistics** when you want a quick support summary before opening individual requests.



Use the Support tab to review support requests, change views, and create new support work in the current channel.

Support


Use the **Documents** tab when you need to review files or work with documents related to the current channel.

This is the best place to stay when the files belong to one channel and you want to browse, open, add, or organize them without leaving that channel.

## Navigation

Open a channel first, then click the **Documents** tab.

Use this tab when you want a file list that is already limited to the current channel.

## Choose a file view

The Documents tab can show files in more than one way:

- **List** is useful when you want a table-like view.
- **Grid** is useful when you want larger file cards and previews.

Some files open in a preview, while others may open in a new browser tab or download, depending on the file type.

## Open the Documents tab

1. Open a channel.
2. Click **Documents**.
3. Review the files linked to that channel.

## Find and open a file

1. Open the Documents tab.
2. Browse the list or switch views if that helps.
3. Use search if you know part of the file name.
4. Click the file you want to open.

Depending on the file, you may see a preview, a larger file page, or a new browser tab.

## Add or organize documents

From this tab, you can work with files in several ways:

- add a new file
- attach an existing file
- rename a file
- remove a file from the channel
- download or share a file

This makes it easier to keep channel files together in one place.

## Tips

- Use **List** when you want to scan names and dates quickly.
- Use **Grid** when previews help you recognize the file faster.
- Stay in this tab when the file belongs to the current channel and you may need to open related files next.



Use the Documents tab to review files, switch views, and keep document work connected to the current channel.

Documents


Use **invites** when you want to bring a new person into a site or company and give them the right level of access.

You can invite people who already have a Zira account or invite someone new by email address. Each invite can be set to a different permission level, so you decide who can manage the site and who can only view it.

## Where to invite from

You can start an invite from a couple of places, depending on where you are working:

- From a channel, open the **People** tab, then switch to **Invites** and use the add button.
- From a site or company, open the **Invite people** action to add colleagues directly to that site or company.

Both paths open the same **Invite people** flow, where you add colleagues by email or choose existing people and then set their access.

## Add the people you want to invite

1. In **Search existing people**, type a name or email address.
2. Select a matching person from the list to add them to the invite.
3. To invite someone new, enter their full email address and click **Invite** next to it.
4. Repeat until everyone you want is in the list.

You can prepare several invites before sending them, and each person appears as a row in the invite list.

If the email already belongs to an existing person, Zira shows **Existing person found** — select them from the list instead of inviting the email again.

## Set the permission level

Each row in the invite list has a **Permissions** selector. Choose the level for that person:

- **Admin** — for people who should be able to manage settings, people, and content in the site or company.
- **Viewer** — for people who only need access to view content without admin-level control.

New invites start as **Viewer**, so raise anyone to **Admin** only when they need to manage the space. You can set a different permission for each person before sending.

## Use Auto-Confirm only when needed

Each invite row also has an **Auto-Confirm** option.

Turn this on only for people who do not have a valid email address. When Auto-Confirm is on:

- the person is added without sending an invitation email
- they will not be able to reset their password
- email notifications will not be sent to them

In almost every case, leave Auto-Confirm off and send a normal invite so the person receives an email and can manage their own account.

## Send the invites

When the list is ready, click **Invite** at the bottom of the dialog to send everyone together.

If any invite fails, that person stays in the list so you can review and try again. The people who were invited successfully are removed from the list.

## Follow up on invite status

From the **Invites** view you can review everyone you have invited and their current status:

- **Active** — the person accepted the invite and joined.
- **Pending** — the invite has been sent but not accepted yet.
- **Expired** — the invite is no longer valid.

For pending or expired invites, open the row menu to:

- **ReInvite** — send the invitation again.
- **Delete** — remove the invite.
- **Confirm** — confirm the person yourself when you manage the site and the invite is still pending.

## Tips

- Add everyone first, set each permission, then send the invites together.
- Double-check who is set to **Admin** before sending.
- Keep Auto-Confirm off unless a person truly has no email address.
- Use the **Invites** view to chase anyone still showing as Pending.

## Read next

- [Accept an Invite](/docs/getting-started/account-access/accept-an-invite) - What the people you invite need to do to join.
- [People](/docs/people/channel-people) - Review the people connected to a channel.
- [Follow a Channel](/docs/channels/follow-a-channel) - Help new members get notified about posts and tasks.


Invite new people to a site or company, set their permission level, and follow up on invite status.

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